frequently asked questions
FAQ
Frequently Asked Questions
We hope this FAQ page answers some of your questions! If you have any other inquiries, don’t hesitate to contact us.
We appreciate your interest in Darcy’s Doodle Works and look forward to serving you.
What types of materials do you engrave?
We are able to engrave a wide variety of materials including Acrylic, Plastics, Paper, Cardboard, Glass, Leather, Wood, Ceramics, Stone, Drinkware, Photographs, and offer Metal marking services.
Do you offer custom designs?
Absolutely! We love working on custom designs. If you have an idea for a design, get in touch with us and we’ll do our best to bring your vision to life.
Can I order a stock item and have it personalized?
Yes, many of our stock items can be personalized. Check the product descriptions for details or reach out to us for more information. Will add 2 days to production time.
How long does it take to process a custom order?
10 days, pending product availability. We will communicate with you directly.
What is your return and exchange policy?
You may view our full exchange/return policy here.
Do you offer international shipping?
At this time we are only shipping throughout the United States. You may view our shipping policies here.
What payment methods do you accept?
We accept a variety of payment methods for your convenience. You can pay using most major credit cards (Visa, MasterCard, American Express, Discover), as well as other forms of digital payment like Apple Pay and Google Pay. All payments are securely processed through Stripe, a trusted global payment processor.
What if the item i Receive is damaged or incorrect?
At Darcy’s Doodle Works, we take immense care in packaging and shipping our products. However, we understand that occasionally items may get damaged in transit or there may be some mix-up with the order.
If you receive a damaged or incorrect item, please reach out to us immediately. We are committed to your satisfaction and will work diligently to resolve the issue. Our process involves reviewing each case individually and, when applicable, arranging for a return, exchange, or a replacement in accordance with our return and exchange policy.
Rest assured that our goal is to ensure that you are completely happy with your purchase. If something isn’t right, we’re here to help fix it.
is your website secure for online transactions?
Absolutely, the security of your personal information is our utmost priority. Our website employs several layers of security measures to ensure the safety of your data. We use SSL encryption technology, which makes sure that all data transmitted between the web server and your browser remains encrypted and private.
On top of SSL encryption, we have a robust firewall in place that monitors and controls incoming and outgoing network traffic based on predetermined security rules. This acts as a barrier between a trusted internal network and untrusted external networks.
We also utilize brute force protection to safeguard against attempted attacks. This means after a certain number of failed login attempts, the system blocks further attempts to prevent unauthorized access.
Lastly, we’ve partnered with Stripe for payment processing. Stripe is a global leader in secure payment processing, meeting the highest industry standards for data protection and privacy, including compliance with the Payment Card Industry Data Security Standard (PCI DSS). When you make a purchase, your payment details are securely handled by Stripe, meaning we don’t store your card details on our servers.
Together, these security measures offer a secure shopping environment, providing you with peace of mind while shopping at Darcy’s Doodle Works.
How can I track my order?
Once you’ve placed an order with Darcy’s Doodle Works, you will receive email updates regarding the status of your order. These emails will keep you informed about your order’s progress, from the moment it’s confirmed to when it’s ready for shipping.
When your order has been shipped, you will receive a final update that includes a tracking number. You can use this number to track the shipment and estimated delivery of your order through the courier’s website.
We want to ensure you always know the status of your order and when you can expect your unique, laser-engraved items to arrive. Please be sure to check your spam or junk folder if you do not see these emails in your primary inbox.
Can I place a bulk order for events and corporate gifts?
Yes, lead time depends on size and customization of order. Please contact us to request a custom quote and timeline estimation.